Service Desk Engineer (Senior)

i3D.net Capelle aan den ijssel

Your role

Service Desk Employee
Senior
Fulltime

About us

Tech

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As gaming veterans, we know what it takes for a network to withstand heavy demand, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.

Your role

No day will be the same for you as a Service Desk Engineer. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.

Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to a minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

Your Responsibilities

  • Acting as the first point of contact for i3D.net
  • Executing work assignments from home, the i3D.net office, or the Rotterdam data center and other locations around the world
  • Being actively involved in the delivery of small and large games and enterprise projects
  • Maintaining and deploying servers (software)
  • Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
  • Announcing worldwide maintenance schedules
  • Taking care of the ticket system, so our customers never have to wait
  • Obtaining relevant certification (paid for by i3D.net)

Your profile

At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Your Skills

  • 2-5 years of relevant work experience
  • Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
  • Basic knowledge of network technologies to troubleshoot and resolve incidents
  • Basic experience with server hardware
  • Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
  • Proven communication skills with a team-oriented, proactive attitude
  • Well-versed in Dutch and English

What we offer

  • A challenging and dynamic environment in an international company
  • All the hardware and software you need to perform, including a laptop
  • A modern office in a prime location with open workplaces
  • Free access to Ubisoft games through Ubisoft Connect
  • Free use of the in-house gym

i3D.net is an equal opportunity employer. At i3D.net, we believe in a fair and equal workplace for all and foster an environment that is inclusive as well as diverse. We do not discriminate based on colour, race, religion, sexual orientation, gender (identity), age, mental or physical abilities, or other characteristics. We believe that employees thrive when they can be comfortable and be themselves! Furthermore, we encourage candidates to apply knowing that they will be considered solely on their merits and qualifications.

We are looking forward to hearing from you!


About us

Lag during gaming sucks! i3D.net founder Stijn Koster already knew that back in 2002. When he was just a student (18 years old), Stijn set out to improve the gaming experiences of his friends by renting out consumer game servers. By 2004, i3D.net was a fully-fledged start-up. With an office in the centre of Rotterdam, aiming to reach as many gamers as possible.

Our location

Rivium 1e Straat 1 Capelle aan den ijssel

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